Registered address: E 12, Ramganga Vihar Phase 2, Moradabad, Uttar Pradesh – 244001, India
Billion Peoples Technologies · Bazako.com · Effective 2026
E 12, Ramganga Vihar Phase 2, Moradabad, Uttar Pradesh – 244001, India
1. Objective
Protect customers by identifying, restricting and responding to unsafe, defective, counterfeit or non-compliant products.
2. Seller obligations
Seller must comply with applicable safety standards, mandatory certifications, warnings, instructions, batch/lot traceability and recall obligations.
3. Incident triggers
- Serious injury/incident
- regulatory notice
- credible safety complaint
- counterfeit allegation
- missing mandatory certification
- repeated defect pattern
- contamination
- or any other material safety concern
4. Immediate action
Bazako.com may pause listings, stop fulfilment, hold affected inventory/settlements where contractually and legally permissible, identify affected customers and seek seller/regulatory information.
5. Recall
Where recall is required or appropriate, Bazako.com may assist with customer communications, returns, refunds/replacements, listing removal and coordination with the seller and competent authority.
6. Evidence
Maintain order IDs, seller details, product SKU/batch/serial information, complaint evidence and actions taken, subject to applicable privacy and retention rules.
7. Customer remedy
Safety actions do not limit any statutory consumer remedy.
8. Compliance basis
Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, as applicable. Legal Metrology Act, 2009 and applicable Packaged Commodities Rules. Food Safety and Standards Act and applicable FSSAI regulations/guidance for food products. BIS Act and applicable compulsory certification / Quality Control Orders where a product is covered. Information Technology Act, 2000 and applicable IT Rules, including the 2026 amendments where applicable. Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025, according to their phased commencement. CCPA guidelines/advisories on dark patterns, misleading advertisements/endorsements and environmental claims, where applicable.
9. Contact
Safety/recall reporting: [INSERT SAFETY EMAIL]