Enterprise Returns, Refunds & Reverse Logistics Engine

RETURNS v1.0● LIVEREDIS CACHEDKAFKA EVENTSAI FRAUD GUARD

Production-grade reverse logistics — 10M+ return requests, 100K reverse shipments/hour

API FIRSTMICROSERVICES READYAI POWERED

↩️2.84L

Total Returns

+12.4% this month

⏳4,821

Pending Review

↻ Live

🚚12,847

In Transit

↻ Live

🔍3,284

Inspection Queue

↻ Live

💰8,421

Refunds Initiated

₹4.2Cr today

🔄1,847

Replacements

↑ 8.2%

📊4.8%

Return Rate

↓ 0.3%

🛡️127

Fraud Flagged

AI Detected

Return Lifecycle Flow

1

Return Request

2

Seller Review

3

Auto Approval

4

Pickup Scheduled

5

Reverse Shipment

6

WH Received

7

Inspection

8

Refund Approval

9

Settlement Adj.

10

Inventory Update

11

Case Closed

Return Types — Live Volume

Easy Return1,24,821

Replacement18,472

Exchange8,241

Repair2,847

Warranty4,128

Pre-Ship Cancel48,291

Post-Ship Cancel12,847

Partial Return7,284

Multi-Seller3,421

⏳4,821

Pending Returns

✅2,847

Approved Returns

❌312

Rejected Returns

🚚12,847

In Transit

🔍3,284

Inspection Pending

💰1,924

Refund Pending

🎯2,58,421

Completed

🚫1,284

Cancelled

👤 Buyer Dashboard

↩️

Request Return

Initiate new return request

📡

Track Return

Real-time return tracking

💰

Refund Status

Check refund progress

🔄

Replacement Status

Track replacement order

🏪 Seller Dashboard

↩️Return Requests

48

🔄Replacement Requests

12

💰Refund Requests

31

🔍Inspection Reports

8

⚙️ Admin Controls

Live Return Requests

Return ID	Order ID	Buyer	Product	Type	Reason	Amount	Status	Age	Priority
RET-2024-001847	ORD-8821	Priya Sharma	Samsung Galaxy S24 Ultra	Easy Return	Defective Product	₹1,24,999	PENDING REVIEW	2h	HIGH
RET-2024-001846	ORD-8820	Rahul Verma	Nike Air Max 270	Exchange	Size Issue	₹8,499	SELLER REVIEW	4h	MEDIUM
RET-2024-001845	ORD-8819	Anjali Singh	Wooden Dining Table	Replacement	Damaged Product	₹24,999	AUTO APPROVED	1h	HIGH
RET-2024-001844	ORD-8818	Vikram Patel	Sony WH-1000XM5	Warranty Claim	Defective Product	₹29,990	PICKUP SCHEDULED	6h	MEDIUM
RET-2024-001843	ORD-8817	Meera Nair	LEGO Technic Set	Easy Return	Wrong Product	₹4,299	IN TRANSIT	12h	LOW
RET-2024-001842	ORD-8816	Arjun Kumar	Adidas Running Shoes	Partial Return	Missing Parts	₹6,999	INSPECTION PENDING	18h	MEDIUM